We are serious about privacy. While we don't ask for nearly the same amount of probing information our competitors do, we understand the trust you're putting in us while using our services, and we strive to meet your expectation. We have done our best based on industry standards and practices to protect your data both online and offline. Online, our entire website is protected with TSL/SSL, so the communication between your device and our website is safe. In addition, we have put tremendous effort to program our website to make it secure and to avoid user data from being exploited by hackers. Offline, access to all of our users' data is restricted too. AllCounted.com operates in a secured and locked facility. Only personnel for certain job tasks have access to the restricted area. All our employees are always kept up-to-date on our security and privacy practices.
AllCounted Inc. was created out of necessity. No other company offers the services we deliver. We believe that information deserves to be shared, and with AllCounted, it's easy to do just that. At the same time, we provide maximum security to guard user's data and to let the user decide whether to and how to share their data. We also support sharing of content at AllCounted through Facebook, Twitter, Google+, and other social media. This feature may set a cookie to enable it to work properly, and they are hosted by a third party network. Your interactions with these features are governed by those third parties' privacy policies.
Our website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of its features/register on the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
In this document, we use "survey creator" to refer to a person who uses AllCounted's services to create a survey. We use "participant" and "taker" interchangeably to refer to a person who provides answers to the questions of a survey. We use "user", "customer", "public", or "general public" to refer to whoever visits AllCounted.com for information, creating surveys, taking surveys, or performing other activities.
The Data We Collect about Our Users
When you use AllCounted, we may collect data relating to you and your use of our services and features from a variety of places on our website to understand our users and to provide better services. We collect the following user data:
Registration information: You need to create an AllCounted account before you can create surveys, take surveys that require participants to be an account holder, or perform social networking on our website. For an account, we only require a username and email address.
Account settings: You can set various preferences and personal details in the pages under the Account Settings section. These include your screen name, time zone, avatar, logo, My AllCounted Page, etc. With this additional information, AllCounted can serve you better. Please note that such information is not required.
Participant groups: To save time in creating surveys for the same people, it's possible and recommended that you save email addresses, account names, etc. into groups. You can send your survey to one group or multiple groups without re-entering information for each individual. We won't use such data for our use and will only use it at your direction.
Responses collected by surveys: We collect and store the survey responses that you submit. The survey creator is responsible for this data. If you have any questions about how your responses will be handled, please contact the survey creator directly as AllCounted is not responsible for the content of that survey nor your response. Providing survey responses is voluntary. Remember, you can always ignore any request for taking a survey at our website. Besides, you can refuse to answer any question in a survey or abandon a survey completely. Be aware that sometimes refusing to answer a question will prevent you from completing a survey if the survey creator has marked that question as requiring an answer.
Persona data requested by surveys: A question in a survey may ask you to provide personal information. If you have any question, please contact the survey creator directly as AllCounted is not responsible for the content of that survey nor your response. You can refuse to give an answer to such questions or ignore such surveys.
Usage data: As with most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the requested resource of each access. Note that we do not link this usage data to survey responses.
Social media data: Account holders at AllCounted are allowed to build relationships through messages, comments, and friend requests. This type of data is available and viewable where they are designed to appear. Messages and friend requests are viewable only between to account holders who are involved in such communication. Comments left on a survey are viewable to whoever is able to take it or view its results.
Device data: We collect the IP address of the device you use to access our services. We are able to map your IP address to your geographic location that includes country, state or province, and city. For the IP addresses from USA, we are able to find corresponding counties. Note that such mapping is not always accurate and we don't have any mapping for some IP addresses. Be aware that your IP address will be linked to your survey responses and the survey creator is able to see it and the information of its corresponding geographic location.
Cookie: To avoid the need to re-enter the credentials each time you move from one page of our website to the next, we use a cookie, which is a piece of encrypted data stored in your browser.
We will not, under any circumstances, sell or rent the data we collect to any third party.
How We Use User Data
Monitor, maintain, and improve our services and features: We internally perform statistical and other analysis on information we collect (including usage data, device data, surveys and response data, etc.) to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services, including to help us evaluate or devise new features. We may use your information for internal purposes designed to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, research and development purposes.
Back up your data: We back up your data internally to ensure the continual operation of our website in case of unexpected interruptions. Also, we provide you with the ability to export your survey data in a variety of formats. This allows you to create your own backups or conduct offline data analysis. You're able to export data in PDFs, Excel, etc.
Your deletion of your own data will be performed online immediately unless the request is not technically feasible or your data is required to be retained by law.
Your survey data, which includes questions and collected responses, is owned by you. You have the ability to create a survey and specify who can take it and with whom you want to share its questions, responses, trend, summary, and map. The way you control your data is up to you. We will not release your survey data to another user or company. AllCounted will work on behalf of you. Only under subpoena (required by law) will we ever release data that was not requested to be shared. If we would like to feature your survey in our homepage, you'll be asked beforehand.
We safeguard the email addresses of survey participants. To make it easier for you to invite people to take your surveys via email, you may upload lists of email addresses, in which case AllCounted will acts as a custodian of that data. We won't sell these email addresses and we will use them only as directed by you and in accordance with this policy. The same goes for any email addresses collected by your surveys. Remember, you have the ability to share your survey results with the public or a restricted group of people. If you'll be asking for sensitive information in a survey you create, make sure the results aren't shared with anyone.
A survey creator has the ability of adding co-authors to his or her surveys. Please note that co-authors have full access to the specific surveys they are added to co-author. Also, a survey creator's team members have full access to all the surveys the creator created. You are responsible to ensure that the people who are able to access your surveys will not release your survey and results (responses, data trend, summary, and map) inappropriately.
If you're using our email distribution method to send your survey to participants, you provide us with a list of email addresses to reach out to each prospective participant. Before providing us that information, we require you to have a pre-existing relationship with your survey participants, or permission to send electronic messages to them. We will not, under any circumstances, use these email addresses for any purpose other than your direction. Note that you are prohibited from sending your surveys to people under the age of 13.
When you start a campaign to distribute your survey and gain responses, you can decide whether it will be searchable on our website. A searchable survey means that people can find it through search or the links on our website. You have the option to make it non-searchable when publishing your campaign. If your survey is searchable and people find it, whether they can take it or view its results depends on the conditions you set in your campaign's restrictions and share requirements. If your survey asks for confidential business information or sensitive personal data such as names, phone numbers, or addresses, please make your survey non-searchable to protect the privacy of your business and that of your participants. Further, you can choose "Never" for "Whether and When to Share" in your campaign's share requirements to completely prevent any other people from accessing your results.
If you track which response came from which email address, individual access code, or username, you are required to truthfully tell your participants about how you are tracking their responses if you are contacted by survey participants about privacy.If we notice that your survey collects sensitive personal data and it is searchable with sensitive data accessible to the public, we will either make your survey non-searchable or completely prevent other people from access to your results without notifying you. Please note that people can still take your survey and as a survey creator, you still have full access to your results once you sign in.
You don't have to worry about AllCounted selling or sharing your responses with a third party or any other company. We will not sell your response information to any outside company or individual.
The survey creators control the surveys on our website. We serve only as a service provider by providing a web platform and services to allow them to gain responses. AllCounted is not responsible for the content of any survey or your responses to it.
Whether your response is anonymous to the survey creator depends on how the survey creator has configured the survey. If you have any concern about your privacy, you should contact the survey creator. Please note that you can ignore any request for survey participation or abandon a survey during your participation.
If you have an account with us and has signed into our website when responding to a survey, your response is recorded under your account. You can always review your responses under the Participation menu. At this moment, AllCounted does not allow deletion or correction of responses by the creator or participant once a response is submitted.
The Data You Entered
You can access and modify your account registration information as well as many settings. You own your account.
You own your surveys and responses they collected. However, you cannot modify collected responses. You have to delete a distribution, a campaign or a survey in order to delete responses.
You can always look at the responses you generated for other surveys, but you do not own them, nor can you can delete or modify them.
You do not own the messages you sent, comments you left, or friend requests you made. You cannot modify or delete them. The recipient or the creator of corresponding surveys own them, but they cannot modify them. They can delete them.
You own the data you entered for your participant groups. You can modify or delete it.
Access to User Data by Our Staff
Our staff will only access your data at a minimum necessary standard to provide administrative and customer support when needed. For example, if you reach out to us for help, our staff may log into your account for troubleshooting. We will never share your data other than as you've directed and allowed in your request for support. All of your data is confidential and our staff knows as much. Only trained staff for certain job tasks have access to your data.
Sharing of User Data with 3rd Parties
We do not share or disclose information with anyone except the following very limited situations.
Links to Other Sites
Our website contains web links to other sites that are not owned or controlled by AllCounted. Please be aware that we are not responsible for the privacy practices of those websites. We cannot promise the safety of each of these links. We encourage you to read and be aware of the privacy agreements of those sites when you visit them.
The Longevity of Your Data
Unless you choose to delete your data, we intend to keep your data indefinitely and make it accessible online all the time. We will notify you through the email address you store with us if there is any change.
Our backup data may contain the data modified deleted by you or AllCounted at a later time. We do not intend to use backup data for actual use. In case we have to use it for actual use, we will notify our users through the primary email address you stored with us, and you are responsible to repeat these deletions and modifications. In this rare situation, you agree that AllCounted will not be held responsible for performing these operations.
In case AllCounted is dissolved for reasons other than merger or acquisition, your data will be destroyed.
We have done our best to protect your data and we will continue to do so. However, we cannot guarantee anything, and there's inherent risk in signing up. Internet and websites are a complex system and involve many components and human factors. We will continue to do the best we can on our side, and we hope you do the same to carefully guard your data and access to our website.