AllCounted was built to be easy to use but, if you do get stuck along the way, we have added helpful notes throughout. Most pages have a Read this first link and instructional text with helpful information for new users. Many data fields also have tips with helpful explanation. If you don't see your question here, please contact us and we will respond in a timely manner. Thank you for helping us better serve you!

General

What services does the AllCounted website provide?

AllCounted provides four types of services:

  • Online Survey: AllCounted provides a powerful, easy to use, innovative, and secure system for survey creation and data analysis.
  • Survey Database: AllCounted is an organized, searchable, and secure database of previously made surveys and survey results.
  • Public Opinion: AllCounted allows anyone with internet connection to express their opinions on breaking news and important issues and events and see the thoughts of others.
  • Social Networking: AllCounted provides the opportunity for like-minded individuals to safely find, connect and interact with each other through surveys.

How much does it cost to use AllCounted?

All services at AllCounted are free. You may create as many surveys as you like, send them to as many people as you like, and use as many of the data analysis tools as are useful to you, all at no cost.

Accounts and Registration

How do I create an AllCounted account?

You can create a new account by clicking the Register link at the top of the page and entering the required information. What we ask for is minimal. No personal address, phone number, credit card, etc.

Why would it be better for me to enter additional information such as time zone, screen name?

Such information will be helpful when you create surveys. For example, AllCounted requires you to select the time zone for your survey to end. If you already selected it in your account settings, AllCounted automatically uses it as the default and so you don't need to select it.

Do I need to have an AllCounted account to create a survey?

Yes, you must have an AllCounted account create a survey. Creating an account costs nothing and requires only a valid email address and minimal information about the user.

Do my participants need to have an AllCounted account to respond to my survey?

That is up to you. As part of the survey creation process, you will specify whether your survey participants will be required to have an AllCounted account or will be allowed to respond to the survey without one. Requiring an account helps increase survey security by limiting participation to all account users or just a few accounts. However, requiring accounts may become a barrier to participation. You must balance the needs of security and participation for your survey based on participants and other factors.

Security and Privacy

Is AllCounted.com a safe place to store my personal information and survey results?

AllCounted.com takes every precaution to protect its users' information. First and foremost, we do not ask individual users for any sensitive information such as actual names, addresses, phone numbers, credit cards or financial data. For organizational users, we only require the organization's name and address.

At AllCounted.com, your data is protected both online and offline. Online, our entire website is protected using TSL/SSL encryption software. Thus, the data of all your online activities such as registration, sign-in, creating surveys, etc. is protected. To learn more about TSL/SSL, follow this link: https://en.wikipedia.org/wiki/Transport_Layer_Security. On each page of AllCounted and at any moment, a survey visitor will only be able to view content displayed to the user based on the participation restrictions and share requirements set by the survey author. Your survey and results will only be accessible to authorized users.

Offline access to all of our users' data is also restricted. AllCounted.com operates in secured and locked facilities. Only personnel with proper security clearance for certain specific job tasks have access to these restricted areas. All our employees are trained in security and privacy best practices.

If I register for an AllCounted account, will AllCounted share my name and email address with anyone?

No. AllCounted will never share your personal data with a third party

Can I enlist others to help me make surveys?

Yes. AllCounted provides multiple options to have others help build and manage your surveys. The first way to do this is with a co-author. Co-authors can only access the data of the survey for which they are designated as co-authors. One step further is with team-members. The individuals you designate as team members are able to access the data of all your surveys. Be careful – team members have the ability to perform operations (create, update, view, delete) on all your data except deleting your account.

What separates a co-author from a team member from a friend?

A co-author is only able to alter the survey they are designated as co-author. A team member is able to perform operations (create, update, view, delete) on all your data (surveys and results, personal data, etc.) except deleting your account. A friend is one of the social networking features AllCounted provides, and you can communicate with a friend through AllCounted-provided messages, group them, or send surveys to them. A friend has no access to any of your data.

What concerns should I keep in mind in adding a friend?

One outstanding benefit of the friend request feature is the mitigated risk in adding friends you don't personally know. We do not ask our users for sensitive client information nor do we keep any on file, so making online friends will not be a cause for concern. Friends on AllCounted can be made from common interests without the risk of compromising personal information.

Can I control who sees my survey's responses and analysis results? Can I make my survey and its results private and accessible only to the people I choose?

Yes. When creating a campaign for your survey, you can specify who is allowed to view responses and results, the time frame in which they are allowed to participate, and the set of results they can view.

AllCounted was designed and built to ensure your survey and its results can be viewed at any time by people who have been granted access. Their accessibility will be based on the set of survey participation restrictions and share requirements you have established. In other words, only the people who meet your set of requirements will be allowed to find and participate in your survey, and only people who have been granted access to shared results will be able to find and view them.

What steps can I take to make my survey and its results private and secure?

AllCounted offers various methods to control and restrict survey participation. These include browser cookies, sign-ins, access codes, computer IP addresses, network addresses, account names, email addresses, and email domain names. These methods vary in security strength and are applicable in different situations. As a survey author, you can decide the manner in which you'd like to secure a survey, as well as who can see your survey results, when they can see them, and the type of content they are allowed to view.

If I respond to a survey, will the author of the survey know which response is mine? How much will they know about me?

Each survey response remains as anonymous as possible. AllCounted will not reveal to a survey's author any identifying information that could associate a participant with a response, such as an email address or account name. On the other hand, to help the survey author understand the responses to his survey for the purpose of analysis, AllCounted provides the survey author with information about the browser used to create the response as well as the geographic location of the participant such a country and state. What we do in this area is the common practice that other online survey service providers follow too.

Can the survey author alter survey responses or results?

At AllCounted, a survey author cannot alter any response. However, AllCounted does allow a survey author to delete responses to his survey, which may change the results such as summary.

Does non-searchable make a survey safer?

Making a survey non-searchable does not necessarily make it more restrictive in terms of who can respond to it or who can view its results. If any participant shares a non-searchable survey's web link with other non-intended people, then the people can still respond to the non- searchable survey if it lacks the appropriate participant restrictions.

The feature of a non-searchable survey is basically for those people who want to do a quick survey within a small group of people. Those people need an easy creation process for a non-critical survey and do not want to spend time to set up more restrictions. In this case, making a survey non-searchabe serves the purpose of making it private and less likely found or answered by non-intended participants.

Creating Surveys

What kinds of surveys can I build at AllCounted?

AllCounted is a powerful and flexible system that can create almost any kind of survey. From a simple single yes-or-no to a multi-page questionnaire, using a range of question formats including multiple choice, free text, ranking, a table of choices, and an option to skip certain questions or pages based on rules you create, you can develop whatever type of survey best fits your needs. Whether you are a business interested in customer or employee satisfaction, a student collecting data for a project, a scientist recording input from research subjects, a non-profit in need of online forms, a political organization looking for constituent feedback, or an individual compiling feedback about a community issue, AllCounted is at your disposal.

I have an idea for a survey. What is the best way to start creating it?

Whether you are new to creating surveys or not, it is always a good idea to search AllCounted for surveys that are similar in content or format to the one you have in mind. You may find that someone has already asked the questions that you are thinking of asking and that the results are already available. If not, there may be existing similar surveys that will help you formulate your own.

What is the difference between the Basic and the Advanced mode in survey creation?

AllCounted understands that many people need a way to create a simple survey quickly and make it available to prospective participants right away. For them, AllCounted provides Basic mode, in which all the advanced survey settings and features are either hidden or preset with the most commonly used values.

On the other hand, AllCounted is aware that survey professionals and advanced users require more powerful and flexible features for conducting effective surveys. Our Advanced mode is for them. In Advanced mode, the survey author has access to all the features of AllCounted, including many innovative and powerful functions such as campaigns, participant restrictions, results sharing, split and comparison analysis, private share, social networking, etc.

Note that we have also made it easy to switch between these two modes. You can start a survey quickly in Basic mode and then refine it as needed in Advanced mode, or vice versa.

Do I need to get permission from AllCounted to use survey questions that already appear on the website?

No. As part of our Terms of Use, all survey authors on AllCounted agree to let the questions in their surveys be re-used by any person for creating a new survey if the survey accessible to you.

Can I add text formatting to my questions, like underline and italic?

In the current version, AllCounted does not support text formatting such as underline, italic, hyperlinks, etc. Special HTML characters for creating these visual effects will be replaced with corresponding HTML entities. We may change this in the future. You can, however, use line breaks to create paragraphs in a survey's introduction, custom thank-you message, the introduction on your My AllCounted Page, etc.

Can I change how my survey pages look visually? Can I preview my survey before other people see it? How will my survey look on different devices?

Yes, you can change the appearance of your survey pages, including the colors, fonts, positioning, etc. of different page elements. Please choose the Style & Preview option in the Design step. Select a predefined theme that best meets your need and then start modifying it to create your own. With the Style & Preview option, you will also be able to see how your survey will look on desktops, tablets, and smartphones.

Can I add my own logo to my survey?

Yes. To do this you will need to upload your logo in the Account Settings section. Then you can go to any of your surveys and add your logo in the Settings option of the Design step. Your logo must be added individually to each survey you create.

Can I provide my survey in multiple languages? How do I do that? Will the survey results be counted together or separately by language?

Yes, you can make a single survey available in multiple languages, as long as those languages are supported by AllCounted. When a participant takes the survey, he or she will be given a choice of languages. You can also have a different link for each language so that you can send the appropriate language link to a single language group.

In the current version, AllCounted does not provide the direct way of separating responses by language for analysis. However, if you wish to do so, you can create a campaign for each language and analyze each campaign separately or compare different language campaigns. Note that in the Style & Style option of the Design step, you can hide language choice displayed to participants.

I want to use a language that is not on the Languages list. Is that possible?

If you need to create a survey in a language that is not in the AllCounted's language dropdown list, you can still type your survey questions in the language of your choice. However, the submit button and the support information, such as error messages that might appear during the survey-taking process, will appear in AllCounted's default language, which is English (U.S.).

Can I change the questions in my survey after I have saved it? Or when it is live?

Yes, you can change survey questions and settings at any time, even after your survey has received responses. Note that if you change questions after your survey is live and has received responses, your update may alter survey results and affect its accuracy.

How many questions can I have on a single survey?

A single survey can have up to 300 questions and 100 pages.

Are there limitations about the number of surveys I can create, the number of responses I can accept?

No, there is no limitation on the number of surveys you can create on AllCounted or the number of response a survey can receive.

Taking Surveys

My friend told me he had a survey on AllCounted, but I don't see that survey in the search results. Where is it?

AllCounted provides a number of security measures that survey authors can put in place to limit who can take their surveys and see results. The author decides a) whether a survey is searchable, b) who can take it, c) who can see its results. If you want to find a survey in search results, then the survey must be searchable and you must have access in order to respond or view results. If you cannot find that survey, please contact your friend about whether it is searchable and whether you have access to take it. Those security measures can be changed at any time and become effective immediately, so allowing you to take the survey should be an easy fix.

I just participated in a survey. How can I find out its results?

The decision of whether or not to share the results of a survey depends on the survey author. The author has the option to share results with the general public, only with participants, or certain individuals. The shared results can include all responses, summary, data trend, and map. If you cannot find a survey's results, please contact the survey author.

Distributing Surveys

What is a campaign?

A campaign is an application of a survey. A survey itself is just a list of questions. To collect responses, you must create a campaign, through which you are able to specify who can take your survey, when they can take it, who can view its results, etc. For the same survey, you can create multiple campaigns for different periods of time, groups of participants, or other criteria. As the author, you can view, compare, and combine the results from different campaigns of the same survey.

What is the difference between a campaign and a distribution?

Distribution is a must-take step within a campaign and it specifies how to reach potential participants. AllCounted allows you to distribute the survey through web links, email invitations, Facebook, etc. As the survey author, you are responsible for getting your survey into the hands of your participants. Note that for a campaign, you can create multiple distributions, and you can compare responses from these distributions or analyze them as a whole.

What is the quickest and easiest way to give people access to my survey so they can start responding?

The quickest and easiest way to provide survey access is to create a web link distribution and share the web link with your participants. You can send the link to them or post it on the internet.

Why would I want to create multiple campaigns?

There are many situations where you might want multiple campaigns for a single survey. You might want to compare the responses of people living in different areas, or the responses of people before and after a certain event, like a political election. Creating multiple campaigns allows you to separate the survey results into groups that you can easily compare using AllCounted's analysis tools.

How can I get my survey and/or survey results to appear on my personal or company website?

As the survey author, you can create a web link distribution for your survey and post that web link, together with the information about your survey, on any web page. When participants visit your web page, they can follow the link to your survey on AllCounted. If you have control of the content of a web page, you can also embed your survey (not as a web link) into the page by creating a website embed distribution. This way, participants don't have to come to AllCounted to take your survey. Note that survey results can only be shown at AllCounted's website.

How do surveys get into the "Find by" search results on the AllCounted home page?

Two conditions have to be met in order for a survey to appear in the search results under "Find by" Subject, Language, Year, or Country. First, the survey must be searchable, which is specified by the survey author in a survey's campaign. Second, the website visitor who is viewing the search results must meet the participant restrictions or share requirements that are set by the survey author in the campaign.

The surveys displayed under "What's Hot" are a special case. First, they have to be searchable and live. In addition, there can be no participant restrictions in a survey's campaign and the results have to be sharable with the public. These surveys are usually geared toward important issues with broad public interest. The surveys under "What's Hot" are ordered by the number of responses and this list is machine-generated.

Survey Results

Can I save the results of my survey to my computer? Can I save the results of someone else's survey?

For a survey you created, you can export individual responses in text, XML, and Excel formats. You can also export its data trend, summary, map, and comparison results in PDF.

For someone else's survey, you have to be qualified to access its results. If the survey author has allowed the results to be viewed by the public, or if you are one of the individuals the author has chosen to share the results with, then you will be able to export whatever results the survey author has chosen to share.

I need to do more complex analysis of survey responses than AllCounted supports. What is the best way to do this?

The best way is to export the survey's individual responses as XML or Excel data and import them into the analysis tool of your choice.

How can I track the number of "Likes" and "Dislikes" my survey has gotten?

At the Campaign step, you can see the total number of likes and dislikes each of your campaigns has received.

How can I see if my survey is on anyone's watchlist or if anyone has shared it through social media?

At the Campaign step, you can see the total number of accounts that have added your survey to their watch lists. Note that, in keeping with our privacy policy, AllCounted does not reveal the names of these accounts. AllCounted does not track how surveys are shared in social media.

How can I read people's comments on my survey?

If you open a specific campaign in the Campaign step, you will see the Comments link. Clicking on that link will show you all the comments your campaign has received to date.

Do I need to get permission from AllCounted to use survey results that I see on AllCounted?

No, you can use the results you find on AllCounted in other places without prior permission. However, you are required to credit the author (if shown in the survey) of the survey you cite and AllCounted as the source of the information by explicitly citing the author of the survey you use, the web link of the survey, and AllCounted.com. Doing so not only benefits AllCounted, but you as well – a verifiable source is easier to make people accept it.

I want to know more about a survey. What is the best way to contact a survey author?

There are two places to look for contact information for the author of a particular survey – on the survey itself and on his or her My AllCounted Page. If the author has chosen to list contact information such as a website or Facebook page, you will find the information there. AllCounted also provides messaging and friend request functions. If the author has chosen to enable these functions, you can contact him or her through one of them.

I find an interesting survey at AllCounted.com. Should I trust its results?
AllCounted only provides services to its users. We do not endorse any surveys or their results. It is the user's responsibility to judge a survey and its results. Some factors for such judgement may include, but not limited to, evaluating the author's background, the number of responses the survey has received, your familiarity with the author, and the credibility of the author.
What is the difference between the Share in a campaign and the Private Share in Analyze?

There are three differences. First, the Private Share will never be searchable. Second, regarding the people with whom to share results with, you can only choose either the public or participants in a campaign's Share. However, you have a lot more controls in the Private Share. Third, about the responses used in showing results such as responses, data trend, summary, and map, you have no control in a campaign's Share. Basically, a campaign's Share uses all its responses. For a Private Share, you can show results based on multiple campaigns, selected distributions, and many more other criteria.

I took a survey, but the website does not treat me as a participant?

As a participant, you may be able to have access to the results of some surveys based on how the share requrements are set by survey authors. In order for AllCounted to remember you as a participant in a particular survey, the safest way is to sign into the website, take a survey, and remain as signed in while using our website. If you don't sign in when takig a survey, then AllCounted is able to remember you as a particpant for that survey during your session on the website after you take it. If you don't have any website activity for two hours, your session will be ended and our website will not treat you as a participant any more. There is another benefit for a signed-in participant: you are able to track all the surveys you took and how you answered each question.

Social Networking

What are the social networking features AllCounted.com offers?
At AllCounted.com, social networking is provided in the form of comments, messages, likes/dislike votes, and friends. They are available through comments in surveys, the link of survey authors, and My AllCounted Page. In order to our social networking, you have to create an account. Once you do that, you can also manage these features within your account.
Why do I need social networking at AllCounted.com, a site for online surveys?
Social networking is provided for a few reasons. First, we believe surveys are a mechanism that bring people together. We also believe that participants are not simply tools to generate data. Moreover, there might be a need for survey participants to communicate among themselves or someone may want to connect with the survey author. An outstanding practical reason to include social networking is to create a group of people to send surveys to. As a survey author, you can grow your network of friends, put them into different groups, and send surveys to these groups of friends by simply choosing the group without manually entering email addresses or account names. Please note that the survey authors and account users can turn on or off all these social networking features at their discretion.
Based on some research, comments and like/dislike votes may not be good for obtaining accurate survey results. Why does AllCounted.com provide it?
We are aware of such research reports. Please note the results in such research do not necessarily apply to each survey. Besides, we believe that in today's world, no one can be isolated from information related to a survey. Anyway, as a survey author, you have the full control whether to allow comments or likes and dislikes votes in your survey.
How to add a friend?
First, the person you want to add must have an account at AllCounted.com. You can add a friend directly by entering your friend's account name and primary email address at the Friends page. Another option is to send a friend request from the link of a survey's author or a commenter's link. You can also send a friend request through the person's My AllCounted Page. When you send a friend request, no friendship can be created unless the person accepts your request.
How can I network with other people? What are the benefits?

You can network with other account holders at AllCounted as a survey author, account user, or survey commenter. As an author, you can permit other account holders to message you or "friend" you. As an account user, you have a personal page called My AllCounted Page, through which you can allow others to send messages or "friend" you. As a commenter on a survey, you can allow other people to send messages or "friend" you through the comments you left.

There are many benefits, sometimes unexpected or serendipitous, to social networking. Through social networking you will find like-minded people and possibly develop a new group of friends to whom you can send surveys without manually entering their email addresses. Allowing the comments feature for a survey is also a good way to use social networking. It may increase survey participation through interest in the content of the comments themselves.

Can I change the visual display and content of my account's My AllCounted Page?

No, you cannot change its appearance or content (listed surveys) in the current version of AllCounted. However, the surveys displayed to a visitor on your My AllCounted Page will be only those that the visitor is allowed to see based on the participation restrictions and share requirements you set on your surveys. The share requirements can be changed at any time, so you can always go back and change what you'd like visitors to see.

Can I disable social networking features? How?

Yes, you can. Under Account Settings, you can disable My AllCounted Page and prevent people from seeing your surveys or sending you messages or friend requests. As the author, you can also disable the comments feature for your particular survey, which will completely block any social networking among participants.

Miscellaneous

How can I make my survey display in the slideshow on the home page of AllCounted.com?
The home page at AllCounted.com only displays surveys about nation- or region-wide important issues and events. These surveys are usually created by AllCounted and its inivited survey authors, and AllCounted decides which survey to display. If you would like your survey to appear at the home page, you can send your request through Contact Us.
How do search phrases appear in the "Trending" box on the home page of AllCounted.com?