Team:
Last March we reviewed the Employee Survey Results. Based on these results we identified 3 areas we would work on within our group. The areas identified at that time were:
1. I
believe feedback from this survey will be used to make improvements (in my work area)
2. Balance of work/home life
3. In
my work area, people are held accountable for their performance
Improvements with this feedback
included the development of “The Employee Engagement Team.” This team is a group of
nursing, Ortho Techs, and MA’s all committed to making improvements and changes
to assist the team as a whole.
They uncovered that the work/personal life balance issue was
directed primarily towards FAST clinic and are looking at solutions to improve
flow, patient experience, employee experience and overall care provided.
-At A Glance
-Staggered arrivals of Ortho techs and Nurses to clinic
-Change in staffing model for FAST Clinic (based on specific
feedback from Attending teams)
-Lunch solutions for Ortho tech at Main Campus
-.8 and .9 clinic MA schedules adjusted
-Notification to entire team of add-ons
-Review of social media and cell phone use
-Review of professional office etiquette
-Coordination of Ortho Tech visits
-Continued development of office phone coverage system
-Call Center now providing which outside facility x-rays
were taken at for new patient
-MA’s not scheduled in FAST more than 2x’s a week
-Addition of hip and sports team nurse
-MA’s being trained in discharge role for PA/NP clinics
-Offering PTO on days when clinic/office needs are decreased
-Recent addition of Larosa James, LPN for consistent staffing of FAST clinic. She will be testing various staffng and communication methods.
We still have many issues to tackle but want you to know we
take your feedback seriously. We will continue to work on the feedback received
and please take any new ideas/information to your Employee Engagement
Representative.
